Workers never pay. Employers have no upfront placement fee. The terms accepted for each search govern that placement.
Submitting an opening, having it reviewed, receiving anonymized worker profiles, and speaking with Hardy Hands are free. There is no upfront fee, subscription, retainer, deposit, or charge for reviewing profiles, so there is no prepayment that could require a refund.
An optional plan lowers the placement fee: $375 on Standing Search and $300 on First Call, in place of the standard $500. The reduced placement fee applies to a hire made while the plan is active. If the plan is cancelled before the worker is hired, the standard $500 placement fee applies to that hire. A plan is never required, and monthly plan charges are separate from the placement fee. Cancelling a plan does not create a charge and does not affect a hire that has already started.
The ranch owes a one-time flat $500 placement fee only when it hires a candidate introduced through Hardy Hands. If no Hardy Hands candidate is hired, the ranch owes nothing. Hardy Hands does not guarantee a hire.
Once a hire is confirmed (definite offer extended, accepted, and expected start date recorded), Hardy Hands issues the placement invoice through Stripe immediately. Payment is due at the earlier of five calendar days after invoice issuance or the worker's scheduled first day of employment (the due date never precedes invoice issuance). The invoice supports card and U.S. bank-account payment via Stripe.
If a placed worker leaves or is terminated for eligible performance or fit reasons during the first 60 calendar days of actual employment, Hardy Hands conducts one additional recruiting search for the same or a substantially similar role and location at no additional placement fee. We use reasonable efforts to introduce qualified, interested replacement candidates who consent. Assistance does not end automatically after one introduction. We do not promise that a replacement will accept, start, or remain employed.
The employer must notify Hardy Hands within 10 calendar days after employment ends and no later than 70 calendar days after the worker's actual first workday, explain the reason, and provide current job details and reasonable cooperation. The guarantee does not cover layoffs, closure or elimination of the role, a material change of the role, materially reduced pay or benefits, unlawful or discriminatory hiring conditions, or separation primarily caused by the employer's failure to provide agreed conditions, pay, or a safe workplace. The accepted agreement controls.
If the accepted worker performs no work, notify Hardy Hands promptly. After confirming the no-start, Hardy Hands voids an unpaid placement invoice or refunds a paid placement fee to the original payment method. The replacement period does not begin.
Hardy Hands works toward at least 2 qualified profiles within the initial 21-day search period. If the search does not produce a suitable candidate, the ranch owes nothing and may close the search or continue it. A qualified profile must satisfy the interview, experience, availability, compensation and housing alignment, permission, and recorded-delivery requirements in the Managed Search Agreement.
The clock may pause while required ranch details are missing. A material change to the role, location, pay, housing, schedule, duties, or conditions may require closing the original search and starting a new one. Neither a pause nor a new search carries a charge.
If a placement invoice is issued in error, or a hire the invoice was based on did not occur, Hardy Hands corrects or credits the invoice. Contact hello@hardyhandsag.com or 720-513-8216.